Shipping
1. Policy- Orders are processed Monday - Friday (excluding public holidays) from 9am - 5:30pm AEST and can take up to 1-7 business days to process before being shipped.
- Tracking will be sent to your email once your order has packed and dispatched.
2. Info / Delivery Times
Australia
- $10.00
- 3-5 Business Days*
- Tracking Included
Express
- $15.00
- 1-3 Business Days*
- Next Business Day Dispatched / Order before 12pm^
- Tracking Included
International
Standard
- $30.00
- 7-14 Business Days*
- Tracking Included
Express
- TBA
* Shipping time may vary according to Australia Post and Courier time frames and zones these times do not include order processing time.
* Shipping times will vary dependant on your delivery location, it takes less time to delivery to Metro than to rural addresses, please make sure you factor these added times in when placing your order.
* Delivery time will then be based on Australia Post
^ Express orders placed weekdays before 12pm AEST will be dispatched on the same day. Orders placed outside of these times will leave the next business day.3. International Orders
- Please note that international orders may be subject to customs inspections, import duties and taxes specific to your country.
- Please note taxes and duties may be charged for international orders.
- All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery.
- If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
- Customs authorities require by law that we state the value of your order directly on the package.
- Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
- If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
- Once your order is packed you will receive an email with your tracking number.
- You can track your parcel here.
- If you have not received your parcel, please contact us with your full name and order number and we will look into this immediately.
- If you have any questions regarding your delivery, you can contact Australia Post directly on 13 76 78. Or alternatively you can get in touch with us.
Still have a question?
Get in direct touch with us via our contact form or our email: [email protected]
We'll happily help you out!