FAQ

How Can I Place My Order

When Will My Order Ship

Once your order is packed and posted, you will receive another email with your tracking number to follow your order's journey.
Tracking number will be delivered to your Inbox (within 24 Hours), Junk Folder or alternatively, feel free to speak to us directly.
You can track your parcel here.
If you have not received your parcel, please contact us immediately in our Contact Form or reach out to us at [email protected] and reference your order number for us to help you out as quickly as possible.
If you have any questions regarding your delivery arrival, you can contact Australia Post directly on 13 76 78.

Where Do You Ship

What Shipping Options

Australian: Standard and Express Options
International: Standard
Orders are shipped on: Authority To Leave / No Signature
For more specific shipping options and costs, head to our Shipping info page
Deliveries to countries outside Australia may incur a customs duty or import tax, before your order can get to you. Unfortunately, customs duty and import taxes are charged at random by your local customs authority, so we can’t cover this one.

How Can I Cancel My Order

To cancel your order, please contact us immediately in our Contact Form or reach out to us at [email protected] and reference your order number.
If your order has already been packaged or shipped, we will be unable to cancel it for you.

How Can I Modify My Order

Unfortunately, once an order is placed, we usually cannot make changes.
This includes items changes, shipping options, delivery addresses and payment methods.
You will be required to cancel your order and re-order if you require any changes.
However If your order hasn't been packaged or shipped, we may be able to amend it and you can place a new order with the correct info.
Please reach out to us immediately in our Contact Form or reach out to us at [email protected] and reference your order number for us to happily help you out as best we can.

Can I Combine Multiple Orders To Ship Together

To combine your order with any previous orders, please contact us immediately in our Contact Form or reach out to us at [email protected] and reference your order number.
If an order has not been packaged or shipped, we will do our best to help accommodate multiple orders.

What Happens If I Did Not Receive My Items / Incomplete Order / Damaged Items / Wrong Items

We apologise to hear this is the case with your order!
Please contact us immediately in our Contact Form below or reach out to us at [email protected] and reference your order number for us to help you out as quickly as possible.

What If My Order Is Returned To Sender

Please contact the courier directly first with your tracking number to be able to redirect the parcel back to you.
If not, keep an eye on your tracking and once your order has returned back to our warehouse, we’ll reach out to provide you with some options.
Please contact us immediately in our Contact Form below or reach out to us at [email protected] and reference your order number for us to help you out as quickly as possible.

Forms Of Payment

Still have a question?

Get in direct touch with us via our contact form or our email: [email protected]

We'll happily help you out!